Effective date: 01 August 2015
Team Turquoise Limited (trading as doppel) (“doppel”, “we” and “us”) is a company incorporated in England and Wales with registered address Pope's Hall Diary, Sandway, Maidstone, Kent, United Kingdom, ME17 2BH.
We are committed to respecting your privacy, keeping your data safe, and providing you ways to understand and control how your information is used and shared. The data we collect helps us provide you a personalised experience while using our products and services.
- What information does doppel collect?
- How does doppel use the information it collects?
- How does doppel share my information?
- How do I control my information?
- Processing information
- Third Party websites
- How to contact us
- Changes to this policy
What information does doppel collect?
When you visit the Site, we will not collect any personal information about you unless you provide it to us voluntarily.
Google Analytics: We may also use an analytics service provider (including Google Analytics) for website traffic analysis and reporting. This allows us to improve the user experience on our website. Further information concerning Google’s terms and conditions of use and data privacy can be found here.
Our store is hosted via Paywhirl. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Your data is stored through Paywhirl's data storage, databases and the general Paywhirl application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Paywhirl stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its Service providers.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
With your consent, we collect the following information you provide us when you use the Service: your name, email address, heart rate and age. You may choose not to provide these, or to save them locally only.
When you use our App, we collect information about your device, including your device type, manufacturer, model, and operating system; your device ID; and the version of your App. We also collect information about how you use the App such as how you interact with the pages and features via a time-stamped log of data exchanges.
When you install the App, you may be asked to grant access to your mobile device’s geolocation data. This is because the Device receives information from the App via Bluetooth LE, and Bluetooth LE requires location Services for it to work. We do not store location data.
When you sync with the App, we collect information from your Device including the names of rhythms, usage data and location.
Your Device stores this data until you sync.
If you contact us via email, we will collect your name and email address, as well as any other content included in the email.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or writing to us at doppel, 1 Bermondsey Square, London, SE1 3UN, United Kingdom
We do not intentionally gather personal information from users who are under the age of 13. If a child under 13 submits personal information to doppel and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information from a child under 13, please contact us at: email@example.com.
How does doppel use the information it collects?
The data we collect helps us provide you a personalised experience while using our products and Services. We may use your information to:
- contact you in the course of processing or shipping an order for products or Services;
- provide and deliver products and Services you request;
- send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- respond to your comments or requests for information;
- facilitate the creation of and secure your Account on our network;
- personalise your experience such as using your age and resting heart rate to create suggested rhythms
- operate, maintain and improve the Site, Services, content, product offerings and Services;
- customise content, marketing, and recommendations;
- develop and improve marketing and advertising for the Services;
- analyse accuracy, effectiveness, usability, or popularity of our Site and Service;
- send you press releases, general informative announcements, and promotional information about us or our products;
- identify you as a user in our system;
- generate reports about our user base and usage patterns;
- perform research aimed at gaining a better understanding of wellbeing using de-identified data;
- comply with legal requirements; and
- protect, investigate, and deter against fraudulent, unauthorised, or illegal activity
We may get personal information about you from other sources. We may add this information to the information we have already collected from you in order to improve the products and Services we provide.
How does doppel share my information?
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
How do I control my information?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or writing to us at doppel, 1 Bermondsey Square, London, SE1 3UN, United Kingdom. We may continue to use your de-identified data after you deactivate your account.
You can opt-out of promotional emails from us by following the unsubscribe instructions provided in the email you receive or by contacting us directly. If you opt-out, we may still send you non-marketing emails including emails about your accounts and our business dealings with you.
Third Party websites
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
How to contact us
Changes to this policy