Terms of Service

Effective date: 01 August 2015

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions applicable to www.doppel.london (our website) and “doppel - set your pace” (our app). Please read these carefully as they will also apply to the use of of website and app as well as the purchase by you of any products listed in our site.

Overview

This website is operated by Team Turquoise Limited (trading as doppel). Throughout the site, the terms “doppel”, “we”, “us” and “our” refer to doppel. doppel offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Paywhirl. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Contacting us

If you wish to contact us for any reason, including because you have any complaints, please contact us by email at info@doppel.london.

Any notice or other communication given by you to us, or by us to you, shall be in writing and shall be delivered personally via email.

In the event that we need to contact you or give you notice in writing, we will do so by email to the address you provide to us in your order.

Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Order, acceptance and payment

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an email from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Before your order can be finalised, we must receive cleared funds or confirmation of the authorisation of the payment.

Once payment has been received, we will confirm our acceptance by sending you an email to your email address previously provided (Order Confirmation).  A legally-binding contract (Contract) between us under which we will sell Product(s) to you will only be formed when we send you the Order Confirmation.

If we are unable to supply you with a Product, for example because that Product is not in stock or because of an error in the price on our website, we will inform you of this by email and we will not process your order. If you have already paid for the Products, we will refund you the full amount charged as soon as possible.

Right of refund or return

If you are a consumer, you have a legal right to cancel a Contract during the period set out below. You can notify us of your decision by contacting us via email at info@doppel.london

Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract between us is formed.

Your deadline for cancelling the Contract and claim a full refund or return the Product is the date 60 days after the day on which you receive the Product, providing that the Product is not damaged in any way.

Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Products if this has been caused by unreasonable handling. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unreasonable way, you must pay us an appropriate amount.

We will make any refunds due to you as soon as possible and we will issue refunds to the credit card or debit card used by you to pay.

If you have returned the Products to us because they are faulty, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the Product to us.

Please return Products to the following address with the package labelled “DOPPEL RETURN” to doppel, 1 Bermondsey Square, London, SE1 3UN, United Kingdom. Please ensure that you clearly print your return address details on the package.

If you would like to exchange your Product for another Product up to or of the same value please email us info@doppel.london. Please include the order confirmation relating to your current Product and submit the details of the new Product you would like to exchange it for. Whether or not your request will be fulfilled is subject to availability.

Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modification to the Services and prices

The price of each Product will be as stated on our website and application at the time the order is submitted. Prices shown on our website and application are in British Pounds Sterling (GBP), or US Dollars (USD). Prices are inclusive of VAT at the applicable rate, unless you have selected an alternative country where VAT is not chargeable.

Prices for our products are subject to change without notice and we reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Products or Services

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

User comments, feedback and other submissions

If, at our request, you send certain specific submissions, or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Warranty

Subject to the following provisions of this section, we provide a warranty that on delivery and for a period of twelve months from delivery, the Products shall be free from material defects.

The limited warranty is given by us subject to the following condition: we are not under liability to you for any loss, damage, costs, expenses or other claims in respect of:

  • any defect arising from fair wear and tear;
  • any defect arising from wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
  • failure to operate the Products in accordance with the user instructions;
  • misuse or alteration of the Products without our approval;
  • any alteration or repair by you or a third party who is not one of our authorised repairers.

Products not manufactured by us, in respect of which you shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to us.

Limitation of liability

You expressly agree that your use of, or inability to use, the service is at your sole risk. In no case shall doppel, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Please see our Privacy Policy for further information regarding the processing of the information.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Personal information 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy see here.

Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact information

Questions about the Terms of Service should be sent to us at info@doppel.london.